Terms of Service
Last updated: April 10, 2026
These Terms of Service (“Terms”) govern your use of the AI Emergency Preparedness Plan service (“Service”) operated by Prepared Hero (“we,” “us,” or “our”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Service Description
The AI Emergency Preparedness Plan is a digital product that generates personalized emergency preparedness plans based on information you provide about your household, family, and location. Plans are generated using artificial intelligence and publicly available risk data.
Important:
Our plans are informational tools designed to help you prepare for emergencies. They are not a substitute for professional emergency services, medical advice, or official government emergency guidance. In an emergency, always call 911 or your local emergency number first.
2. Eligibility
You must be at least 18 years old to purchase or use the Service. By using the Service, you represent that you are at least 18 years of age and have the legal authority to enter into these Terms.
3. Purchases & Pricing
- Free Assessment: Available at no cost. Provides a risk score and threat overview for your address.
- Family Safety Plan: A one-time purchase that generates your complete personalized emergency plan as a downloadable PDF.
- Prepared Plan+: A recurring subscription that provides quarterly plan updates, live alerts, and unlimited PDF downloads. Billed every 3 months or annually.
- All prices are listed in US dollars and are subject to change. Price changes will not affect existing paid orders.
- Payment is processed securely by Stripe. We do not store your credit card information.
4. Subscriptions & Cancellation
- Prepared Plan+ subscriptions renew automatically at the end of each billing period unless cancelled.
- You may cancel your subscription at any time from your account dashboard or by contacting support.
- Upon cancellation, you retain access through the end of your current billing period. No partial refunds are issued for unused subscription time.
- Your Family Safety Plan PDF remains yours permanently, regardless of subscription status.
5. Refund Policy
If you are not satisfied with your plan, contact us within 30 days of purchase and we will issue a full refund. To request a refund, reach us at support or support@preparedhero.com. Refund requests after 30 days are handled at our discretion.
6. Accuracy & Limitations
- Plans are generated using AI and publicly available data from sources such as FEMA, NOAA, and USGS. We do not guarantee the completeness or accuracy of all generated content.
- Risk assessments are based on historical data. Actual emergency conditions may differ from projected risks.
- Evacuation routes, supply recommendations, and emergency procedures should be verified against current local guidance.
- Medical information in your plan is based on what you provide and is not a substitute for professional medical advice.
7. Your Responsibilities
- Provide accurate and complete information in the questionnaire.
- Review your generated plan and verify critical details against your own knowledge.
- Not use the Service for any unlawful purpose.
- Not attempt to reverse-engineer, scrape, or systematically extract content from the Service.
8. Intellectual Property
- The Service, including its design, branding, and underlying technology, is owned by Prepared Hero and protected by intellectual property laws.
- Your generated plan is licensed to you for personal, non-commercial use. You may print, share with family members, and store copies for your household.
- You may not resell, redistribute, or commercially exploit generated plans or any part of the Service.
9. Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. EMERGENCY PREPAREDNESS PLANS ARE INFORMATIONAL TOOLS AND SHOULD NOT BE RELIED UPON AS YOUR SOLE SOURCE OF EMERGENCY GUIDANCE.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PREPARED HERO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE, INCLUDING DAMAGES ARISING FROM RELIANCE ON GENERATED PLAN CONTENT DURING AN ACTUAL EMERGENCY. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
11. Indemnification
You agree to indemnify and hold harmless Prepared Hero and its affiliates from any claims, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service or your violation of these Terms.
12. Governing Law & Disputes
- These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions.
- Any disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association. Either party may seek injunctive relief in any court of competent jurisdiction.
- You waive any right to participate in a class action lawsuit or class-wide arbitration.
13. Changes to These Terms
We may revise these Terms at any time by posting the updated version on this page. Material changes will be communicated via email. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.